Terms of Use

This web site is owned and operated by Mulwala Medical Centre + Skin Clinic and will be referred to as “We”, “our” and “us” in this Terms of Use policy. By using this site, you agree to the Terms & Conditions of this web site (‘the web site’), which is set out on this web site page.

Appointment Cancellation

Any cancellation made within 24 hours of your appointment will result in a cancellation fee. The amount of the fee will be equal to 50% of the services pre-booked. This fee will be added to your account and is payable at the time of your next appointment.

Appointment Reschedule

We will always endeavour to re-schedule your appointments to a time that is convenient for you. All requests to reschedule your appointment should be made with at least 24 hours notice to allow adequate time to fill the appointment.

Late Cancellations/No-shows

If you are more than 15 minutes late for your service, we may not be able to accommodate you. In this case, the same cancellation fee will apply. We will do our very best to reschedule your service for another time that is convenient for you.  A no-show will also result in a fee of 50% of the services pre-booked. If your card is stored on file this amount will automatically be deducted.

How To Cancel Your Appointment

If you need to cancel your appointment, please call us on (03) 5744 2306 between the hours of 9:00am - 5:00pm.

Only once you have spoken with one of our team will your appointment be confirmed as re-scheduled or cancelled.

Fees apply if changes are made within 24 hours.

Arriving For Your Appointment

Clients must arrive 10-15 minutes early to all appointments to ensure that your appointment runs for the full duration of your scheduled booking time and the appropriate consent forms are filled out. If you are running late the clinic reserves the right to cut your treatment time to ensure that our therapists are not late for their following booking.

Client Responsibilities
If you are feeling unwell on the day of your appointment, please call us ahead of time so that we can reschedule your appointment for when you are feeling better.

Please contact us if you have any questions or concerns following your treatment. At Mulwala Medical Centre + Skin Clinic, we welcome your feedback.

Payment Policy
We accept Eftpos, Visa, MasterCard, Cash, regrettably we don’t accept bank cheques or AMERICAN EXPRESS. All appointments performed must be paid in full that day. If you fail to pay, or leave the clinic without paying for your treatment, you will be banned from the clinic and all future appointments will be immediately cancelled.

Gift Vouchers
Gift Vouchers are redeemable for both services and skincare products with a 12 month expiry from the date of purchase, gift vouchers are strictly non-refundable for cash.

Special Offers
Mulwala Medical Centre + Skin Clinic offers exclusive specials that are strictly valid for the time frame given only, they will not be extended beyond this date. After the expiration date of the special, the treatment will revert back to its original price. These specials are non transferable to other services and cannot be purchased as a gift voucher.

Last updated: 16 May 2024.